Refund Policy

Introduction

At Sam 3D, we strive to provide our users with the best experience possible. We understand that circumstances may change, and you might need to request a refund. Please read our refund policy carefully before making a purchase.

Refund Eligibility

• Refund Request Period: Refund requests must be made within 3 days of your purchase. After this period, we cannot process any refund requests.
• Credit Usage: If you have used 10 credits or more, you are not eligible for a refund, regardless of the time since purchase.

How to Request a Refund

If you meet the eligibility criteria and wish to request a refund, please follow these steps:

1. Contact Us: Reach out to our support team at [email protected].
2. Provide Details: Include your account details, order number, purchase date, and reason for the refund request.
3. Submit Within 3 Days: Ensure your request is submitted within 3 days of your purchase.

Processing Refunds

Once we receive your refund request, we will review it within five (5) business days and notify you of the outcome. If approved, your refund will be processed to your original payment method.

Please note that the refund amount may be subject to a processing fee not exceeding ten percent (10%) of the initial payment, and will also be adjusted by deducting the value of any credits, services, or usage already consumed.

If you have questions about applicable fees or require further details, please contact our customer service team via [email protected] for assistance.

Changes to This Policy

We reserve the right to update our refund policy at any time. Any changes will be reflected on this page, and we encourage you to review it periodically.